FAQs
Orders & Shipping
When will my order ship?
When will my order ship?
All orders are processed the same day they're placed, Monday through Friday.
How long does shipping take?
How long does shipping take?
We ship within the United States, United Kingdom, Canada, Australia, and Germany. Delivery typically takes 1–4 business days, depending on your location.
How can I track my order?
How can I track my order?
Once your order ships, you'll receive a tracking link via email.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local payment options based on your region.
Is it safe to shop on Supply?
Is it safe to shop on Supply?
Yes, our site uses secure SSL encryption and trusted payment gateways to protect your personal information.
Returns & Exchanges
What’s your return policy?
What’s your return policy?
You can return any item within 30 days of delivery. Products must be unused and in original packaging. Read our full Returns Policy.
How do I start a return?
How do I start a return?
Please contact us at contact@supply-nl.com with your order number and reason for return.
Product Questions
Are your products sustainable?
Are your products sustainable?
Yes. We prioritize materials and suppliers that align with our commitment to quality, durability, and environmental responsibility.
Will the item look exactly like the photo?
Will the item look exactly like the photo?
Yes. All product images are taken from actual inventory. Slight color variations may occur due to natural lighting and screen settings.
Contact & Support
How can I reach your team?
How can I reach your team?
You can email us at contact@supply-nl.com or call us at +44 7386 411071.
When is your support available?
When is your support available?
Our support team is available Monday–Friday, 9 AM to 5 PM GMT. We usually reply within 24 hours.